House Rules & Terms and Conditions
Thank you for choosing to stay at our property. By confirming your reservation, you agree to the following terms and conditions:
🕒 Check-In & Check-Out
* Check-in is from the time stated in your booking confirmation.
* Check-out is by the time stated in your booking confirmation.
* Early check-in and late check-out may be available upon request and subject to availability.
* Failure to vacate the property by the agreed check-out time may result in additional charges.
👥 Guest Numbers
* Only guests included in the reservation are permitted to stay at the property.
* Additional visitors are not permitted without prior approval from the host.
* Parties, events, and large gatherings are strictly prohibited.
🔇 Noise & Respect for Neighbours
* Please be considerate of neighbouring residents at all times.
* Quiet hours are between 10:00 PM and 8:00 AM.
* Excessive noise, anti-social behaviour, or disturbances may result in immediate termination of the booking without refund.
🚭 Smoking Policy
* Smoking and vaping are strictly prohibited inside the property and communal areas.
* Evidence of smoking inside the property may result in additional cleaning and deodorising charges.
🐾 Pets
* Pets are not permitted unless expressly agreed in writing prior to arrival.
🔑 Keys & Access Devices
* Guests are responsible for all keys, fobs, and access devices provided during their stay.
* Lost or damaged keys/fobs may incur replacement charges.
* Guests must ensure all doors and windows are secured when leaving the property.
🏠 Property Care
* Guests agree to keep the property in a clean and reasonable condition throughout their stay.
* Any damage, breakages, or maintenance issues should be reported as soon as possible.
* Guests may be held responsible for the cost of repairing damage caused during their stay beyond normal wear and tear.
🚫 Illegal Activities
* Illegal activities, including the use of prohibited substances, are strictly forbidden on the premises.
* Any such activity will result in immediate termination of the booking and may be reported to the relevant authorities.
⚠️ Safety
* Guests are responsible for their own safety and that of their party during their stay.
* Children must be supervised at all times.
* The host accepts no liability for accidents, injuries, loss, or damage to personal belongings occurring during the stay.
🧹 Cleaning
* A cleaning fee may be included in your reservation.
* Guests are expected to leave the property in a reasonable condition upon departure.
* Excessive cleaning requirements may result in additional charges.
🚗 Parking
* Parking is provided at the guest’s own risk.
* The host accepts no responsibility for loss, theft, or damage to vehicles or their contents.
📹 Security & Building Regulations
* The property may be located within a residential building that operates communal security measures, including CCTV in shared areas.
* Guests must comply with all building rules and regulations.
❌ Cancellation & Refunds
* Cancellation and refund policies are governed by the policy selected and displayed on the booking platform at the time of reservation.
* No refunds will be provided for breaches of these terms or for early departures.
📞 Emergencies & Maintenance
* In the event of an emergency, guests should contact the emergency services first where appropriate.
* Guests should notify the host promptly of any urgent maintenance issues.
By staying at the property, guests acknowledge that they have read, understood, and agreed to these Terms and Conditions.